Frequently asked questions

Website Basics

Why do I have to become a member?

MyHealthandMoney.com acts as your price negotiator, personally calling and developing relationships with healthcare companies on your behalf. As a member, you pay us $6.99 a month to access deals that can save you hundreds in out-of-pocket healthcare costs. In addition to the deals on the site, we're also constantly talking to companies about other great offers we can bring to you, innovations that will save you money, and information to help educate you on how to be a healthcare purchaser.

How Comparison Pricing works

Where do you get the prices for procedures and tests?

We have a team of researchers who call facilities directly and ask for prices and discounts for diagnostic tests such as MRIs and ultrasounds. For hospital procedures, our prices are from a licensed content provider called HealthGrades.

When will comparison pricing be available in my city?

Hopefully soon - we're growing fast. Make sure you send us a suggestion for product category you want researched and location under Contact Us. We're constantly adding to our site.

Subscription Packages

Why do I need to pay for a subscription?

We have a team of account managers and sales people who are reaching out to companies everyday to negotiate lower prices for you. In order to provide this service, we ask our members for a low monthly subscription fee.

How much does a subscription cost?

A Basic Membership is free! A Premium Membership is $6.99 per month and includes additional healthcare discounts and services. Visit our Membership Benefits page to learn more.

Account settings and email

How do I change my email settings?

To unsubscribe from deal notifications go to “my account” then to "Notifications" – you can manage your email notifications there.

How do I change my profile name?

To change your profile name, go to “my account” in the upper right of the website and click "edit" – you can change your username there.

How can I add a health condition?

To select another health condition go to “my account” in the upper right of the website and click on "add health condition". You can also add a health condition from your homepage in the "my health" section located on the left side of the page.

Search

How do I search My Health and Money?

Use the search box in the upper right hand corner of the site to search by keyword.

Ordering Mail Service Prescriptions

How do I order a prescription the first time?

Option 1: Call WellDyneRx at 1-888-479-2000

To order a prescription for the first time, you must be a My Health and Money member. Once you are a member:
  1. Go to Drug Savings and use our search tool to find your drug cost for mail service and retail pharmacy pricing through WellDyneRx
  2. Click on the place a mail order link
  3. Call 1-888-479-2000 and provide the WellDyneRx customer service person with the My Health and Money Group Number (HAM) and your Member ID number. You will be asked to give your medical history over the phone and a credit card to purchase your prescription.
  4. You must either send in your original prescription or have your provider fax it to WellDyneRx.

Option 2: Complete and Mail in Forms

  1. Complete the Mail Service Signup & Medical History Form, include the “HAM” group number, member ID, credit card information, and the payment amount based on our drug price list. If you don't want to use a credit card, you may include your payment via check or money order when mailing in your signup form and original prescription.
  2. Please read and sign the HIPAA Form
  3. Mail the signed portion of the policy with your Mail Service Signup & Medical History Form.

Mail forms with your return address on the envelope to:

WellDyneRx
PO Box 4517
Englewood, CO 80155-4517

Mail in your original prescription with your signup form or have your physician fax it in for you.

Physician fax: 1-888-830-3608

Please Note: Filled prescriptions cannot be returned to the pharmacy by law.

Once the pharmacy has verified your registration, payment and valid prescription, your medication(s) will be shipped to you within 5-7 days. Standard shipping is free.

How do I order a prescription refill?

Call for Refill from WellDyneRx Mail Service Pharmacy

Call 1-888-479-2000 (prompt 2) approximately three weeks prior to depletion of your medication supply.

Please Note: Filled prescriptions cannot be returned to the pharmacy by law.

Once the pharmacy has verified your registration, payment and valid prescription, your medication(s) will be shipped to you within 5-7 days.

Using Discount Cards for Retail Pharmacy and DenteMax

How do I get my WellDyneRx Retail Pharmacy and DenteMax card?

Download your WellDyneRX card from the link located on the WellDyneRx Retail Pharmacy or Dentist Network offer pages under Healthcare Savings. Or, go to “my account” and you will see a link to download your WellDyneRx card. The card is valid for one month at a time.

How do I use my WellDyneRx Retail Pharmacy card?

Print out your WellDyneRx card and present it to one of the many participating retail pharmacies in your area that has the discount price you’re looking for. Check the prices using our search tool on the drug savings page.

How do I use my DenteMax card?

First, go to the DenteMax landing page under Product Deals and click on the link to the listing of DenteMax dentists in your zip code. Choose a dentist and schedule an appointment, letting them know you have a DenteMax discount card.
Print out your Downloadable Card and bring it with you to your scheduled dentist appointment.

Using Your Healthways ID Card

How do I get my Healthways ID card?

Download your Healthways ID card from the link located on any Healthways offer page. Or, go to “my account” and you will see a link to download your Healthways ID card.
The card is valid for one month at a time. We will send you a new card via e-mail every month so that you have an up-to-date card with your active membership.

How do I use my Healthways ID card?

Print out your Healthways ID card and present that printout to the practitioner or staff to receive discounts for Complementary and Alternative Medicine services, lasik eye surgery, hearing aid & screening tests and weightloss programs.

Technical issues

How do I change my password?

Go to “my account” and click on "edit" to change your password. You will have to know your current password in order to change it.

What if I have forgotten my password?

Click the "forgot password?" link on the login screen to reset your password.

I downloaded my deal – how do I view it?

Your deal is now on your computer in PDF format.
PDF documents can be opened on PC and Macintosh machines.
To open a document in Adobe PDF format, you may first need to download a free copy of Adobe Acrobat reader. http://get.adobe.com/reader/.

How do I download a deal?

Download instructions vary by computer, browser, and the preferences you have selected on your computer. Below are instructions for both PC and Mac. In general, downloading our PDF deals is simple, click the download button and the deal will be on your computer in PDF format. Some people have trouble locating the file once it is on their computer.

Whenever you download a file, a dialog box should pop-up asking if you would like to RUN or SAVE the file. We recommend always selecting the SAVE option and then choosing your download location.

PC

Whenever you download a file, a dialog box should pop-up asking if you would like to Save or Open the file. Select Save.

Choosing a download location

The default save location for most computers is the "My Documents" folder. Unless it was intentionally or accidentally changed by the owner of the computer, your files should still download there. If you cannot find the "My Documents" folder on your desktop, try going through the START menu and then clicking My Documents.

Changing download locations

If you do not know your default download location you can try this simple trick to determine where your computer is downloading your files to.
  1. Start a new file download. It can be the same program you just downloaded or another one all together.
  2. A dialog box should pop up asking if you would like to Run or Save the file > Choose Save.
  3. The "Save Window" should now open. The folder name at the top middle of the "Save Window" is your current download location.

Mac - Safari

  1. Click the download button
  2. The Downloads window opens. If you don't see the Downloads window, choose Window > Downloads.
  3. To pause downloading: Click the "X" to the right of the filename in the Downloads window. To resume, click the curved arrow.
  4. To cancel the download: Click Clear.
  5. To find out where a downloaded file has been saved: Click the magnifying glass next to the filename in the Downloads window.

My download was blocked – how do I get it?

As a security precaution, some browsers disable automatic downloads. In most of these cases, a "security bar" may appear at the top of the browser window informing you a download has been blocked. To continue the download, click the security bar and select the option to allow the download.

If you do not see the security bar and the download is still being blocked, adding "myhealthandmoney.com" (with no www) to your trusted site list often fixes the problem.

For Internet Explorer:

  1. Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
  2. Now click the "Sites" button.
  3. Type in "myhealthandmoney.com" with no "quotes" and no "www".
  4. Uncheck the checkbox at the bottom that says, "require server verification..."
  5. Click Close > click OK.
  6. Click your browser's back button and click on the Download Now link again.

For Firefox:

  1. Go to > Tools > Options > Security tab
  2. Now click the "Exceptions" button.
  3. Type in "myhealthandmoney.com" with no "quotes" and no "www".
  4. Click Allow > click Close > click OK.
  5. Click your browser's back button and click on the Download Now link again.

Abuse

What do you consider abuse?

We encourage members to share on our ask & answer section. Please know that the following guidelines are against our policy and will be promptly removed:
  • Posting or linking to content that is pornographic, obscene or otherwise objectionable.
  • Posting private information such as credit card numbers, social security numbers, driver's license numbers or private contact information.
  • Posting content that isn't yours, whether copyrighted or someone else's personal material.
  • Pretending to be someone else or claiming false credentials.
  • Using the ask & answer section for commercial or advertising purposes.
  • The use of ask & answer as an opportunity to libel another person.
  • Engaging in, linking to, or promoting illegal activities or content.
  • Collecting or posting personal information about someone else by name.
  • Asking other members for money or financial assistance in any way.

How do I report abuse?

Please click on the "report abuse" link on the right side of our ask & answer section to alert My Health and Money staff about abuse of the site.